Privacy Policy

Prestwood Software Limited (“We”) are committed to protecting and respecting the privacy of our customers and other third parties whose data we may process.
This policy (together with our terms of Supply of Software and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding such personal data and how we will treat it. By registering your acceptance of our terms of Supply of Software you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the “Act“), the data controller is Prestwood Software Limited of Beauchamp House, Prestwood, Nr. Stourbridge, West Midlands, DY7 5AF.

Information We May Collect From You
We may collect and process the following data about you and/or your customers:

  • Information you give us. You may give us information about you and/or your customers by filling in information on our software products, using our software services or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our software, subscribe to our services and participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our software and/or services. The information you give us may include your or your customer’s name, address, e-mail address and phone number, financial and credit card information, personal description and information about a person’s physical or mental health or condition.
  • Information We collect about you. With regard to your use of our software services we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our software (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information We receive from other sources.contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Uses Made of the Information
We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. to notify you about changes to our service;
    • to ensure that content from software and software services is presented in the most effective manner for you and for your computer.
    • Information We collect about you. We will use this information:
      • to administer our software and software services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
      • to improve our software and software services to ensure that content is presented in the most effective manner for you and for your computer;
      • to allow you to participate in interactive features of our service, when you choose to do so;
      • as part of our efforts to keep our software and software services safe and secure;
      • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
    • Information We receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of Your Information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Prestwood Software Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of Supply of Software  and other agreements; or to protect the rights, property, or safety of Prestwood Software Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where We Store Your Personal Data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights
Our software may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Prestwood Software Ltd. 5 Darwin House, The Innovation Centre, Kingswinford, West Midlands DY6 7YB