Press Release

Keep calm and carry on: Prestwood contingency plans ensure zero disruption in service

By March 18, 2020 No Comments
prestwood truth software covid-19 coronavirus cashflow modelling support contingency plans zero disruption of service

PRESS RELEASE 18 MARCH 2018

KEEP CALM AND CARRY ON:

PRESTWOOD CONTINGENCY PLANS ENSURE ZERO DISRUPTION IN SERVICE.

Whether the Government orders a complete lockdown or not, Prestwood’s MD Ritchie Walton has made plans to ensure that there is zero interruption for Truth users.

“I wanted to reassure our customers that despite all the alarm surrounding COVID-19, access to the helpdesk and the software systems will not be affected.  We have invested in technology so that, if we are required to remain in quarantine, staff can keep giving excellent service, from home, with no loss of service.

“At the moment, we are following all the precautions and advice the Government has issued and our office is fully staffed, continuing to answer telephone calls and emails as always,” Mr Walton said.

All face-to-face training and user groups are postponed in an effort to minimise the risk to our customers and staff.

“Instead, we have developed FREE webinars for our popular Level 1 and Level 2 training courses.   Each module will allow new users to study at a time to suit them.  They will be set homework, and we will, of course, be at hand online to answer live questions.  I’m happy that as a result, new users will not be adversely affected.

“In addition, our User Groups all around the country have had to also be postponed.  So, we have ensured that the FREE topical webinars will help our customers, whether they are at the beginning of their Truth journey or just need a little brush-up, to access training videos to keep their cashflow skills honed.

“We will continue to monitor the situation and advice from Public Health England,” Mr Walton concluded.

NOTES TO EDITORS

  1. Prestwood Software offers complete end-to-end solutions for Financial Planners.
  2. Prestwood software is developed by Financial Planners for Financial Planners. The Company exists solely to develop and support top of the range programs for Financial Planners in the UK, and Prestwood® Software is widely recognised as the UK’s leading software in the lifestyle linked sector.